Frequently Asked Questions
Everything you need to know about Oco Smart Cloud Cameras and our services.
How does the cloud storage subscription work?
Oco cameras offer both local SD card recording and secure cloud storage. While basic motion alerts are free, our premium cloud plans allow you to save and review up to 30 days of continuous video footage accessible from anywhere.
Do Oco cameras require a professional installation?
No, our cameras are designed for easy 'plug-and-play' setup. Simply download the Oco app, connect the camera to your Wi-Fi network, and you can start monitoring your space in less than five minutes.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location. All orders include a tracking number sent via email once the package departs our warehouse.
What happens if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your Oco camera, you can return it in its original packaging for a full refund, no questions asked.
Are Oco cameras compatible with smart home systems?
Yes, Oco Smart Cloud Cameras are fully compatible with Amazon Alexa, Google Assistant, and IFTTT, allowing you to integrate your security feeds into your existing smart home ecosystem.
Is my video data secure and private?
Security is our top priority. We use high-level enterprise encryption (SSL) to ensure that your video stream is only accessible by you and the people you explicitly authorize.